Frequently Asked Questions

1. How do I place an order? Ordering is a breeze! Browse our products, add your desired items to the cart, and proceed to checkout. Orders placed before 3 PM are shipped the same day; otherwise, they'll be shipped the following business day.

2. What payment methods are accepted? We accept major credit and debit cards.

3. How long does delivery take? Our goal is to get your order to you quickly! Enjoy fast and free delivery within 1 to 3 business days. Please understand that on rare occasions, delays might occur due to unforeseen issues with our courier partners.

4. Do you offer international shipping? we only provide shipping within United Kingdom. We do not offer international shipping at this time.

5. Can I track my order? Absolutely! Once your order is on its way, we'll send you an email with a tracking number. You can use this number to stay updated on the delivery progress.

6. What if there's a delay in delivery? While we strive for timely delivery, there might be occasional delays due to unforeseen circumstances with our courier company. We appreciate your patience and understanding in such cases.

7. What is your refund policy? We offer refunds within 14 days of purchase, provided the product is returned in 100% brand new condition. The buyer is responsible for covering return postage costs.

8. How do I request a refund? If you're unsatisfied with your purchase, please reach out to our customer support team. They'll guide you through the return process and the inspection of the returned product.

9. Is my personal information secure? Your security is paramount to us. We utilize advanced encryption to safeguard your personal and payment details, ensuring a secure shopping experience.

10. Can I modify or cancel my order? If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but prompt action is important.

11. How can I get in touch with customer support? Our customer support team is here to assist you. You can reach out through the "Contact Us" form on our website or send an email to contact@melomys.co.uk. We aim to respond within 3 hours.

We hope these FAQs provide the answers you're looking for. If you have further questions or need assistance, don't hesitate to get in touch. Your satisfaction is our priority, and we're dedicated to ensuring your shopping experience is smooth and satisfying!