Free & Fast Delivery Everytime
Shipping & Returns
Shipping and Return Information
Shipping: Experience the convenience of our fast and free delivery service, ensuring your items reach you promptly. Our standard shipping timeframe is 1 to 3 business days, offering you a quick and efficient delivery process. Please note that while we strive for timely deliveries, occasional delays may occur due to unforeseen issues with our courier partners. We appreciate your understanding in such rare cases.
For orders placed before 3 PM, you'll enjoy our expedited shipping option. These orders are processed the same day, guaranteeing you a speedy delivery experience. Orders placed after 3 PM will be shipped the following business day.
Return Policy: We want you to be fully satisfied with your purchase from Melomys. If for any reason you're not, our return policy is designed to ensure your peace of mind.
Return Period: You have 14 days from the date of purchase to initiate a return.
Return Eligibility: To be eligible for a return, the product must meet the following criteria:
- The product is in 100% brand new condition.
- It is unused, unworn, and undamaged.
- The original packaging is intact.
Return Process:
Initiate Return: Contact our customer support team to initiate the return process. You can do this by by emailing us at contact@melomys.co.uk.
Product Inspection: Once we receive the returned item, our team will carefully inspect it to ensure it meets our return criteria.
Refund: If the returned product is in the required condition, we will initiate the refund process. Please note that the buyer is responsible for covering the return postage costs.
Refund Timeframe: Once the returned product is inspected and approved, we will process your refund. The refunded amount will be issued through the original payment method used during the initial purchase.
We're committed to providing you with a seamless shopping experience at Melomys. If you have any questions about our shipping or return policies, please feel free to reach out to our dedicated customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.