Privacy & Cookies Policy

Privacy Policy

1. GENERAL

1.1. This policy about handling of personal data ("Personal Data Policy") describes how Melomys ("Melomys," "us," "our," "we") gathers and handles information about you.

1.2. This Personal Data Policy pertains to the information you provide us or information we gather through Melomys's website, www.melomys.co.uk ("website").

1.3. Melomys is a Data Controller for your personal information. All contact with Melomys must happen through the contact information provided in paragraph 8.

2. GATHERING OF YOUR PERSONAL INFORMATION BY MELOMYS

2.1 What personal information do we gather and for what purpose?

2.1.1 When you visit the website, we will automatically gather information about you, such as the type of browser you are using, search queries you use, your IP address, and information about your computer. This is intended to optimize conversion on the website, improve it, and conduct targeted marketing.

2.1.2 When you buy a product on the website, we gather information about you, such as name, address, email address, phone number, and information about the products you buy or return. This is for delivering products to you and complying with our accounting obligations.

2.1.3 When you create your user profile or make a purchase, you can give consent for Melomys to send you email marketing. You can withdraw your consent by logging into your user account or clicking the unsubscribe link in the emails you receive.

2.2 What is the basis for gathering the information?

2.2.1 The gathering of information as mentioned in paragraph 2.1.1 is necessary for us to improve website functionalities and structure, and offer you relevant offers.

2.2.2 The gathering of information as mentioned in paragraph 2.1.2 is necessary for us to fulfill our agreements with you.

3. USE OF DATA PROCESSORS

3.1 We are using external companies to perform technical operations of the website. For example, our suppliers assist us in targeted marketing, retargeting, website improvement, and product reviews. These companies are data processors and are subject to our instructions. They handle information we are responsible for and are prohibited from using it beyond our agreement. Data processors are subject to confidentiality.

3.2 One of these data processors, Google Analytics (Google Inc.), is established in the USA. Secure transfer of information to the USA is ensured through the data processor's certificate under EU-U.S. Privacy Shield.

4. YOUR RIGHTS

4.1 For transparency about the handling of your personal data, we inform you of your rights as data subjects.

4.2 Right to insight

4.2.1 You have the right to request information about the personal data we store about you, its purpose, categories, recipients, and how it was gathered.

4.2.2 You can view your personal data by logging into Melomys and navigating to your profile. If you don't have an account, you can request it via email.

4.3 Right to rectification

4.3.1 You can request correction of incorrect information we hold about you.

4.3.2 You can edit information collected during signup to our customer club by logging into your user profile.

4.4 Right to be forgotten

4.4.1 In some situations, you can request deletion of some or all personal data by us, subject to legal obligations. 4.5 Right to restriction processing

4.5.1 You have the right in certain situations to restrict the processing of your personal data.

4.6 Right to data portability

4.6.1 You have the right to receive your personal data in a structured format and transmit it to another controller when you make a purchase through us.

4.7 Right to object

4.7.1 You can object to the processing of your personal data, as explained in paragraph 2.1.1.

4.7.2 We won't process your personal data if you object, unless a valid legal reason is provided by us.

4.8 Right to complaint

4.8.1 You have the right to submit a complaint to the Information Commissioner’s Office (ICO) about our processing of your personal data.

5. DELETION OF PERSONAL DATA

5.1 If you don't use our website for a year, we will automatically delete information gathered about you. Legal obligations may lead to data retention for extended periods.

5.2 Information given with your consent for newsletters, marketing emails, SMS, and letters will be deleted upon withdrawal of consent, unless continued processing is justified.

6. SECURITY

6.1 We have implemented security measures to prevent accidental or illegal destruction, loss, alteration, or misuse of personal data.

6.2 Only authorized employees will access your personal information to fulfill their tasks.

7. COOKIES

7.1. Melomys uses cookies to give the user the best experience on the website. A cookie is a file that is saved in your browser on the device you are using and can contain whatever information the website stores in it.

7.2. The purpose of using cookies on Melomys is for certain functionality, to optimize the user experience, to analyze traffic, and create targeted marketing. Part of using cookies is for Melomys to analyze user trends.

7.3. You can at any time disable the use and storage of cookies. Cookies are enabled as default on modern browsers, Google Chrome, Safari, Microsoft Edge, and Firefox, etc. You therefore do not need to do anything for us to give you the best experience. If you, on the other hand, don’t want to use cookies, you can navigate to your browser's settings and disable cookies. The drawback of disabling this is, we can no longer be sure to provide you the best experience, and you can, in certain situations, have the website not functioning optimally.

7.4. If you want a complete list of which cookies Melomys uses and for what purpose, you can read about this in our Cookie Policy given below.

8. CONTACT INFORMATION

8.1. Melomys.co.uk is a Data Controller of all Personal Data collected through the website. 8.2. If you have any questions or comments about this Privacy Policy, contact us:

Melomys Limited, 142 Thornes Lane, Wakefield, WF2 7RE, West Yorkshire, United Kingdom

Email: contact@melomys.co.uk

9. CHANGES IN PERSONAL DATA POLICY

9.1. We can at any time make justified changes to this Personal Data Policy. If changes occur in the Personal Data Policy, you will be informed of this at your next visit to our website.

9.2. In the event that you do not consent to the changed policy, you withdraw your right to use the website, and your personal data will be deleted.

Last Updated: 15th of August 2023

Cookies Policy

What are cookies?

Cookies are small text files that can be stored on your computer or mobile device when you visit a website. These files are typically used to hold your user preferences, to store important data as you browse the website (such as the contents of your shopping cart), or to find out if you have browsed the website before.As these files can only store small amounts of data there is nothing dangerous about the files themselves, but some companies may use the information to track what other websites you have visited or to build a profile of your general online behaviour. Melomys do not involve themselves in these activities. Cookies we use don’t collect or store any sensitive information such as your name, address or payment card information.

What types of cookies are there?

Melomys, like most e-commerce websites, uses a variety of cookies to help ensure that our website functions correctly and to provide information on how to improve our pages and marketing.  We sometimes use third party agencies to advertise and bring traffic to certain parts of the site, for example where we have a specific campaign. These cookies are placed by one of our third-party agencies to allow them to track the activities of visitors that that have come to the site from their adverts.  Our use of cookies can be broken down into four main categories:

Necessary & Functional Cookies:  Necessary cookies are essential to make a website work and enable features that users have specifically asked for. Without these cookies, these features of the website could not operate properly. For example, these cookies remember the contents of your shopping cart or whether you are logged in as you browse the website, and to record the items that you have placed in your wish-list so that you can refer back to them. Functional cookies automatically remember preferences that users have previously made in order to enhance their experience next time they visit a website. All visitors to our website will have a cookie called PHPSESSID set in their browser. This cookie doesn’t store any personal information on your device. Without this cookie, you would not be able to login, add to basket or purchase with us online. Another cookie called JSESSION ID is set from our server performance and health monitoring solution. This cookie alerts us if there is an internal issue with our servers that run our sites. This cookie does not contain any personal information and cannot be used to identify a customer. On most pages we also show customer reviews using our third party trusted partner reviews.co.uk. They may set a cookie called __cfduid which is used to count the number of times a review is viewed.  We also work with a specialist email company called Mailchimp to provide a sign up form for which you can sign up to our newsletter. This popup may set a cookie called _AVESTA_ENVIRONMENT which is only used to determine that the popup has been shown to a customer.

Statistics Cookies:  Statistic cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. The data gathered allows us to check how many people visited our pages, how many visitors have been to our website previously, which links people have clicked most often on our pages, etc. It also helps us identify problems with our pages and advise on improvements that can be made to make them easier to use. All the information collected is anonymous and no personal data is recorded. We use Google Analytics for this purpose.  Statistics cookies Google uses on our website include _ga which is used to count the number of visitors, sessions and page views. Google also uses _gat to limit collection rates and _gid which is a session based cookie for the collection of pages viewed. These cookies are not personally identifiable as your full IP address is scrambled before being recorded.  We also use cookies from Google and Bing such as ads/user-lists, MUID & _uetsid in order to track purchases if you have visited us via a paid advert. This enables us to monitor the effectiveness of that ad and we will not use this data to target you in any way.

Google's privacy policy is available at:  https://policies.google.com/technologies/partner-sites

Bing's privacy policy is available at: https://privacy.microsoft.com/en-gb/privacystatement

Marketing Cookies: We use cookies to provide a remarketing service through Google Ads and Facebook, which allows us to advertise specifically to internet users that have previously visited our website and to highlight products and services that we believe, may be of interest to them. This advertising method allows us to show adverts to users with different interests and demographics based on the information that Google or Facebook provide. We allow Google and Facebook to set their own cookies such as IDE, DSID, Fr, tr in order for this feature to work correctly.  You can review your consent for personalised ads in general if you have an account with any of the following:

If you’d like to opt out of seeing personalised Google ads please go here: https://support.google.com/ads/answer/2662922?hl=en-GB

To opt-out of seeing personalised ads on Facebook, please go to: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Personalisation: We use cookies to store information about your site preferences and to personalise the website for you so that we can show you products you might like based on the products you’ve looked at before. 

How can cookies be managed or disabled?

Our cookies will be stored automatically when you visit our website, based on our legitimate interest to provide you with the best possible service which you’d expect from an online retailer. You can easily change the way cookies are handled on your computer by adjusting the cookie settings within your internet browser. It is possible to manage which websites are allowed to create cookies on your computer as well as view or delete cookies that have already been stored.  There are many different internet browsers so we aren't able to give instructions on how to change the privacy and cookie settings in all of them, but we've provided links to the websites of the most popular browsers below. 

Apple Safari: https://support.apple.com/en-gb/HT201265

Google Chrome: https://support.google.com/chrome/answer/95647

Microsoft Edge: https://privacy.microsoft.com/en-gb/windows-10-microsoft-edge-and-privacy

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer#w_cookie-settings

Please note: Blocking all cookies from Melomys.co.uk will prevent the Shopping Cart from functioning correctly and you will be unable to place an order through the website. 

You can also manage some cookies through websites like  Network Advertising Initiative , which allows you to opt-out from selected cookies.